Introduction
Our booking platform is committed to protecting your privacy. We understand that your personal information is important to you, and we take great care in handling it in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our booking platform.
Information we collect
When you use our booking platform, we collect the following types of personal information:
- Information you provide to us: This includes your name, email address, phone number, and any other information you provide to us when you create an account, make a booking, or communicate with us.
- Information we collect automatically: This includes your IP address, device type, operating system, browser type, and other information about how you interact with our booking platform.
- Information we receive from third parties: This includes information about you from other users, our partners, and other third parties.
How we use your information
We use your personal information for the following purposes:
- To provide you with our booking platform and related services, including processing your bookings and communicating with you about your bookings.
- To personalize your experience and improve our booking platform, including analyzing how you use our booking platform and conducting market research.
- To comply with legal obligations, such as tax and accounting requirements.
- To protect our rights and the rights of other users.
How we share your information
We may share your personal information with the following third parties:
- Service providers: We may share your personal information with service providers who help us provide our booking platform, such as hosting providers, payment processors, and customer service providers.
- Business partners: We may share your personal information with our business partners to provide you with products or services that may interest you.
- Other users: If you book a reservation through our booking platform, we may share your name and other booking details with the host or other guests.
- Legal purposes: We may share your personal information with law enforcement or other government authorities if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others.
How we protect your information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, and use. We use industry-standard security measures, such as encryption, to protect your personal information. However, no security system is perfect, and we cannot guarantee the security of your personal information.
Your rights
Under the GDPR, you have the following rights with respect to your personal information:
- Right to access: You have the right to request access to your personal information and to receive a copy of it.
- Right to rectification: You have the right to request that we correct any inaccuracies in your personal information.
- Right to erasure: You have the right to request that we delete your personal information.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal information.
- Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to object: You have the right to object to the processing of your personal information for certain purposes.
If you would like to exercise any of these rights, please contact us using the contact information provided below: herotravellergreece@gmail.com or via our live chat.
Cookie Policy
This Cookie Policy explains how our booking platform (the “Platform”) uses cookies and similar technologies to provide and improve our services. It applies to all visitors and users of our Platform.
What are cookies?
Cookies are small text files that are placed on your device (computer, mobile phone, tablet) when you access our Platform. They allow our Platform to remember your preferences and activities, such as login information, language, and settings. Cookies also help us analyze how our Platform is used and improve its performance.
Types of cookies we use
We use the following types of cookies:
- Strictly necessary cookies: These cookies are essential for our Platform to function properly. They enable basic functionalities such as page navigation and access to secure areas of the Platform. Without these cookies, the Platform cannot provide services that you request.
- Analytical/performance cookies: These cookies collect information about how you use our Platform, such as which pages you visit and any errors you encounter. They help us improve the performance and user experience of our Platform.
- Functional cookies: These cookies allow our Platform to remember your preferences and provide enhanced features, such as personalized content and language settings.
- Targeting cookies: These cookies track your browsing habits and are used to deliver targeted advertising or marketing messages based on your interests.
How to manage cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, or to configure your preferences for specific websites. However, please note that blocking or deleting cookies may affect the functionality of our Platform.
Our use of third-party cookies
We use third-party cookies for analytics and advertising purposes. These cookies are placed by third-party service providers and may collect information about your browsing behavior across different websites. We do not control these cookies and encourage you to review the privacy policies of these service providers.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on our Platform.
Contact us
If you have any questions or concerns about our privacy policy, please contact us at herotravellergreece@gmail.com or via our live chat.